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Supervisor, Customer Support - Dallas, Texas

Company/Organization: JSX

Position: Management

Job Type: Permanent

Posted: 12/1/2021 8:55:00 PM


About the team (Customer Support):The Customer Support (CS) Team is responsible for ensuring a high-quality, personal experience with 100 accuracy at all times. Our CS team spans multiple functions during the day while keeping the customer experience at the forefront of the priority list. Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of JSX to the needs of the passengers. Answer customers inquiries regarding all aspects of their travel on JSX including booking and changing or canceling reservations spanning from 0900 am until 2400 central standard time.
About You:You will have a passion for developing and elevating the Customer Support Xperience. The ideal candidate will develop and retain high performing Customer Support Representatives by selecting, training and coaching each tier. Must have effective two-way communication that creates a high commitment to performance and continuous improvement. You will maintain a seamless and distinctive customer experience by managing crew members performance (evaluation, coaching, recognition, and discipline). You will reviews customer satisfaction survey results and works with Director to fix root cause issues that drive dissatisfaction and churn.
What makes a Successful Supervisor, Customer Support?:
  • Adaptable
  • Collaborative
  • Accountable
  • Exceptional follow-through
  • Proactive
  • Entrepreneurial Spirit


Essential Requirements:
  • Ability to work a flexible schedule including early mornings, nights, weekends and holidays
  • 5 Years of interacting with Customers/People delivering services face to face
  • 2 Years Airport Operations Experience
Important Safety Requirements:
  • Ability to lift up to 75 pounds
  • Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing
About the Company:
JSX is more than just our name. Our focus is on providing simple and reliable air travel that reignites the wonder of flying, by bringing joy, inclusion, and hospitality back to aviation; Otherwise known as a Joyful, Simple, Xperience. We love our jobs, and we take our journey seriously.

We are one team on one journey. Come mark your X.
Additional Information:May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.

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